How can we help?

FAQ

PRODUCTS, APPLICATION & SAFETY

Do you sell your products to the general public?

No, our products are only available to purchase by qualified beauty professionals. Gel polish must be applied by a professional nail technician who is aware of the safety protocols and curing times required.

Are your products HEMA free?

Our HEMA Free range will be launching Summer '23 and is also Di-HEMA, HPMA & IBOA free. Manufactured in Europe to ISO 22716 standards by law, consists of highly pigmented gel colour, mesmerising shimmers and our brand new product FLEX & BOOST™ designed to strength and promote growth of natural nails. Infused with Vitamin E, FLEX & BOOST™ also conditions during wear, leaving nails strong, long and most importantly, healthy.

The rest of our products contain low levels of HEMA and must not be used on those with acrylate sensitivities.

What lamp should I use to cure your products?

We recommend using SunUV lamps, you can purchase the Sun7 model directly from our website here Our gels have been thoroughly tested with these lamps and the range is relatively inexpensive and efficient, allowing you to try our gels without the additional cost of an expensive lamp.

We advise using a 48W UV/LED lamp with a minimum of 365 + 405 nanometers to provide proper curing of our products. Anything less powerful than this may result in improper curing.

We also advise curing BUILD & BOOST™, our builder gel in a bottle in a lamp with a 99 second low heat mode, this helps to prevent heat spikes and ensure the product is fully cured.

Our HEMA free collection can be cured in lamps with a minimum of 36W.

Do I need to apply HEMA free differently to regular gel polish?

Due to the absence of HEMA, it is important that the nail is fully prepped before application to aid adhesion and increase longevity. Follow our tips below to help your HEMA free set last!

Nail Preparation

  • Push back cuticles starting from the side walls of the nail, working your way into the centre of the nail. Invisible cuticle matter can grow right up into the middle of the nail plate, so it's important to remove this and not just concentrate solely on the cuticle area.
  • Using a cuticle curette, gently pull back the side walls of the nail and work out any remaining cuticle from these areas as well as from the cuticle area itself.
  • Consistently use a dust brush to dust the removed cuticle from the nail plate as you are working, this allows debris to be removed so you can easily tell when no further cuticle is lifting from the nail as you gently scrape.
  • File the nail into your desired shape, and using a 100/180 grit buffer, etch the nail plate by gently buffing each nail in different directions until you have taken the shine off the natural nail. This will help give the product something to hold on to and aid adhesion.  It is important to concentrate on the sides of nail too, taking care not to buff the skin. You can place your thumb over the cuticle area of to avoid any over-buffing and redness.
  • Dust off any remaining debris and using a lint free wipe saturated in nail prep solution, thoroughly wipe each nail individually, taking care that all dust and debris is removed from the side walls of the nail. This will help to further remove any oil from and slightly dehydrate the nail, helping to prolong the life of your manicure.

Applying FLEX & BOOST™

  • Apply a thin first coat of FLEX & BOOST and using the 'scrubbing method', work the product into the nail plate in back and forth motions with your brush. This will help the product fill the tiny grooves left by etching the nail plate after buffing, offering further adhesion of the product to the nail plate. Cure for 90 seconds (or 99 seconds on low heat mode if heat spikes are experienced). For extra adhesion, apply Superbond Base Coat before applying the first coat of FLEX & BOOST™
  • Apply a 'slip layer' of FLEX & BOOST™,  this is a coat of product that remains uncured on the nail. Next, apply a very small bead of product and place it in the centre of the nail plate and allow the uncured slip layer to draw the rest product across the nail and settle. Gently 'bounce' the remainder of the bead up towards the cuticle area and draw the remaining product down the nail in a side-to-side motion, sealing free edge. 
  • It is important that the free edge is not overloaded with product as this can lead to lifting.
  • FLEX & BOOST has a lower viscosity than regular builder gel, so you may find you require less product for each nail and may need to cure each nail individually, curing for 90 seconds (or 99 seconds on low heat mode if heat spikes are experienced).

Applying Superbond Base Coat & HEMA Free Gel Colour

  • Follow preparation steps above
  • Apply one layer of Superbond Base Coat and using the 'scrubbing method', work the product into the nail plate in back and forth motions with your brush. This will help the product fill the tiny grooves left by etching the nail plate after buffing, offering further adhesion of the product to the nail plate. Cure for 90 seconds (or 99 seconds on low heat mode if heat spikes are experienced).
  • Apply one coat of your chosen HEMA free colour as you would normally and cure for 90 seconds. Follow with an additional coats as required.
  • Apply Hyper Shine Top Coat and cure for 90 seconds.

  • Do not soak nails in water or wash your client's hands before application. Additional moisture can lead to eventual lifting of the product.
  • Do not apply oils, cuticle remover solutions or hand creams to your clients hands before application, this too can lead to eventual lifting of the product.
  • Advise clients to avoid harsh chemicals including cleaning products, chlorine and retinol.
Where can I find ingredients lists for your products?

Full ingredient lists for our products are found on each individual product listing page, on the reverse of our bottles and on our Product Safety Assessment page.

Are your products vegan?

Yes! We are PETA vegan and cruelty free certified. All of our products, including our brush hairs are vegan and cruelty free. We pledge to never feature any animal derived products in any of our products.

Where are your products made?

Please head over to our blog post to get the full lowdown on where our products are manufactured.

Are your products registered with the CPNP?

Yes, our products are registered with the Cosmetic Product Notification Portal under 'Twenty® Professional Gel Polish.'

Are your products safe to use?

Yes. Our products are classed as 10-free which means they are free from the toxic substances formaldehyde, toluene, parabens, camphor, formaldehyde resin, dibutyl phthalate (DBP), xylene, phthalates, triphenyl phosphate (TPHP), tert-butyl hydroperoxide (TBHP) and ethyl tosylamide.

All cosmetic products sold in the UK and EU must be assessed according to the EU 1223/2009 EU Cosmetic Regulations and ours are no exception. All of our products have been assessed by a third party, unbiased and qualified safety assessor and have been approved for sale and certified that they contain no harmful ingredients.

Download our safety assessments here.

Do you have any application guides to follow?

Yes. Proper application of UV gel polish products is absolutely essential in avoiding allergic reactions. Click here to read or download our application guides.

What should I do if myself or a client experience an allergic reaction to a product?

Remove the product immediately and cease continued use. If necessary, seek medical advice. Please contact us via email at hello@twentypro.co.uk to inform us of any suspected allergic reaction to any of our products. It is law that a cosmetic retailer must properly log and investigate any adverse reactions to their products, so please be prompt in informing us of any reactions you may experience.

To minimise the risk of allergic reactions, we recommend taking the following precautions:

1. Always wear non permeable, nitrile gloves when handling uv curable gels

2. Avoid contact with the skin, if contact occurs, remove immediately

3. Do not cure nails with any product on the skin

4. Cure in a 40W UV/LED lamp with a minimum of 365 nanometers. Follow the curing times for each of our products listed on each product page.

5. If hands are removed from the lamp at any point during the curing process, make up any lost seconds with another round of curing. It is not possible to over cure our products

6. Remove your gloves using a 'no touch method' i.e. do not pull from the fingertips where you could touch transferred product, pull down from the wrist, turning the glove inside out and dispose of in general waste. Always use a fresh pair of gloves for each client.

7. Always wash both yours and your client's hands with warm, soapy water after the final application of top coat and before any hand creams or cuticle oils are applied

8. Our products are for use by qualified nail professionals only

How do I minimise the risk of allergic reactions?

To minimise the risk of allergic reactions, we recommend taking the following precautions:

1. Always wear non permeable, nitrile gloves when handling uv curable gels

2. Avoid contact with the skin, if contact occurs, remove immediately

3. Do not cure nails with any product on the skin

4. Cure in a 40W UV/LED lamp with a minimum of 365 nanometers. Follow the curing times for each of our products listed on each product page.

5. If hands are removed from the lamp at any point during the curing process, make up any lost seconds with another round of curing. It is not possible to over cure our products

6. Remove your gloves using a 'no touch method' i.e. do not pull from the fingertips where you could touch transferred product, pull down from the wrist, turning the glove inside out and dispose of in general waste. Always use a fresh pair of gloves for each client.

7. Always wash both yours and your client's hands with warm, soapy water after the final application of top coat and before any hand creams or cuticle oils are applied

8. Our products are for use by qualified nail professionals only

ORDERS, DELIVERY & RETURNS

Can I cancel my order, or change the delivery address once it is placed?

We begin preparing your order as soon as it is placed to ensure it is despatch as quickly as possible, so it is not always possible to cancel an order once it is placed. However, if you do place an order in error, or entered the wrong delivery address, please contact as us soon as possible at hello@twentypro.co.uk and we will endeavour to help you with this matter.

Do you offer next day delivery?

Please refer to our dedicated delivery page for up to date delivery options.

Do you ship worldwide?

Yes, head over to our Delivery page to check shipping charges. Please note local customs charges may apply.

Do you accept returns?

Due to the personal nature of our products and for health and safety reasons, we do not offers returns on any of our products. Please refer to our dedicated returns page for further information.

My product has arrived faulty, what can I do?

Occasionally, products can be damaged in transit. While we endeavour to pack our products as securely as possible, sometimes damage is unavoidable and out of our control. If you do receive a faulty or damaged item, please email us with a photo of the damaged product at hello@twentypro.co.uk and we will happy to assist you with a replacement.

My discount code is not working, what can I do?

All our discount codes are valid for one order per customer only. If your code is not working, it is likely that you have used it previously or that the code has been entered incorrectly. Please check and try again, alternatively please email us at hello@twentypro.co.uk and we'll be happy to assist.

Can I pay in instalments?

Yes! We're proud to be partnering with Klarna so you can pay in three, easy instalments. Head to our dedicated KLARNA page to find out more.

Do you offer a rewards / loyalty scheme?

Yes! We are beyond thrilled that you've chosen to purchase from TWENTY™ and we want to keep you coming back for more! That's why we've launched a supermarket-style rewards programme, TWENTY™ RISE that offers points for every pound you spend, for you to redeem against future orders. For more information on TWENTY™ RISE, click here.

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